Enterprise application leader with 15+ years of experience running high-stakes, SLA-driven application support operations inside one of the largest health systems in the United States. Combines deep ITIL-aligned support discipline — Incident, Request, and Change Management — with hands-on experience developing analysts, leading cross-functional initiatives, and translating complex technical issues into clear, actionable outcomes for clinical and operational stakeholders.

Built and refined support operations at scale: designed governance workflows, mentored and onboarded analyst teams, managed vendor escalations, and led the kind of large-scale improvement initiatives that require both data fluency and the judgment to know when to move fast. Brings SQL and Tableau fluency to data-driven decision making, and meaningful API and scripting experience that enables confident navigation of technical documentation and debugging conversations.

Frequent user of Claude as well as ChatGPT and GitHub Copilot — and someone who has gone well beyond using AI tools to building on them: constructed a production RAG system, conducted LoRA fine-tuning experiments, and built an on-device LLM application with responsible deployment constraints. Understands AI products from the inside, which matters when supporting customers who are pushing those products to their limits.

Thrives in fast-paced, ambiguous environments — forged first as a Marine Corps NCO making real-time decisions under hostile conditions, then applied across 15 years of coordinating complex, cross-functional work across clinical, operational, and technical stakeholders. Can navigate tough conversations, build trust with distributed teams, and bring clarity to ambiguous situations without waiting for a perfect playbook.

Senior Application Coordinator | Clinical Content | Cosmos

January 2024 - Current

• Administer and govern data mappings within Epic Cosmos — one of the largest real-world clinical data platforms in the US — ensuring data integrity and compliance with governance standards across a health system of significant scale.
• Direct analysis and implementation planning for new platform features: assess impact, build rollout plans, manage end-to-end execution, and communicate status to leadership and cross-functional stakeholders.
• Serve as the subject matter expert bridging clinical operations and the data platform — the person both sides call when they need someone who understands both worlds.

Sr. Application Coordinator | Clinical Content

August 2016 - Current

• Operated as a senior contributor and informal team lead within a large enterprise support function — coordinating analyst workloads, mentoring new hires, managing vendor escalations, and driving initiatives that improved team-wide efficiency.
• Executed ITIL-aligned support processes across Incident, Request, and Change Management: documented investigation and remediation, maintained SLA compliance, and ensured clear customer communication at every stage.
• Led analyst onboarding and certification: ensured new team members had the context, documentation, and coaching to become effective contributors quickly.
• Managed vendor and escalation relationships: coordinated with external teams to ensure analyst-level blockers were resolved with urgency and without service degradation.
• Built executive Tableau dashboards and custom SQL analyses for Order Set utilization and governance visibility — translating support data into operational intelligence for leadership.
• Led large-scale improvement initiative: applied data analysis to identify and retire ~2,200 unused clinical Order Sets (reducing active inventory from ~4,000 to ~1,800 in year one); designed the policy-aligned governance workflow that made the change durable and repeatable.
• Developed custom SQL and Reporting Workbench analyses to resolve cross-environment discrepancies and improve VTE/Sepsis documentation workflows — turning raw support data into actionable clinical quality improvements.
• Pioneered workflow redesigns and utility enhancements that reduced large-scale implementation timelines and analyst overhead; coordinated cross-functional stakeholders, tracked deliverables, and communicated findings to leadership.

Co-Founder & CEO | Peace Out Richmond LLC

2021 - Current

Service-Disabled Veteran-Owned Small Business (SDVOSB)

• Co-founded and operate a Service-Disabled Veteran-Owned Small Business; maintain SDVOSB certification compliance and SAM.gov registration to preserve federal contracting eligibility.
• Direct all business operations: financial management, P&L oversight, budgeting, and quarterly tax obligations — full administrative accountability for an independent business entity.
• Drive strategic planning, business development, and client relationship management; responsible for identifying opportunities, building partnerships, and sustaining revenue.
• Manage vendor relationships, contractor coordination, and procurement to support day-to-day and project-based operational needs.
• Oversee marketing, brand positioning, and all external-facing business communications.
• Maintain legal and regulatory compliance including business licensing, liability coverage, and applicable state and federal reporting requirements.

Identity and Access Management (IAM) Application Coordinator

August 2015 - August 2016

• Led IAM implementation for the health system's first Epic partner, coordinating across application teams and delivering on schedule.
• Developed a PowerShell automation suite to process large-scale user data — generating Employee Access Records and RBAC spreadsheets at volume — replacing a slow, error-prone manual process with a reliable, auditable one.
• Built a script to retrieve and bulk-validate data against the NPPES NPI Registry API, demonstrating the kind of API fluency that translates directly to debugging and supporting customers working with complex integrations.
• Reviewed and vetted incoming access requests per policy; developed Excel macros for EMR data import post-processing.

Enterprise Orders Application Coordinator

April 2010 - August 2015

• Provided tier-3 application support: coordinated issue resolution with facilities, maintained client SLAs, and escalated appropriately when needed — the full cycle of enterprise support ownership.
• Mentored new analysts through onboarding and Epic certification; gave feedback on escalation handling, documentation quality, and customer communication.
• Led a physician workspace and order mode redesign project: analyzed clinical requirements, defined inclusion/exclusion criteria, built consensus across stakeholders, and deployed a new “Within Scope of Clinical Practice” order mode that improved nurse workflow efficiency enterprise-wide.
• Led migration of team content from an Oracle-based intranet to SharePoint; served as site owner and established standardized distribution processes.
• Managed application upgrades across multiple versions; facilitated release reviews, builds, and executive demonstrations.

Go-live Consultant

April 2009 - April 2010

End-user go-live support for Stanford University Dermatology Clinic, Sentara Hospital, & University of Chicago Hospital during Epic EMR go-lives.

Sergeant United States Marine Corps

May 2008 - April 2009

• Recalled to active duty; worked convoy security and Quick Reaction Force element in Iraq — responsible for team readiness, mission execution, and real-time decisions under hostile and time-critical conditions.
• Assisted command center operations: coordinated with multiple deployed units simultaneously, triaged incoming mission data, and relayed time-sensitive information to maintain continuity of operations. Fast-paced, high-stakes, collaborative — under real consequences.
• Maintained accountability for cryptographic communication systems with zero tolerance for failure.

Go-Live Consultant

October 2006 - May 2008

End-user go-live support for a large integrated health system during multiple large-scale Epic EMR implementations.

Military Police United States Marine Corps

August 2002 - August 2006

• Selected for a Marine Expeditionary Unit (MEU); conducted security operations across the Pacific including humanitarian clinics, port security, and shore patrol.
• Appointed Night Shift Desk Sergeant as a Lance Corporal — two grades below the typical billet requirement — commanding shift operations, dispatching units, managing live incident response, and reporting directly to Base Commander's staff.
• Deployed to Iraq; conducted convoy security missions under threat conditions, responsible for team safety and mission success.
• Combat-disabled veteran; sustained service-connected injury in theater.