Healthcare IT leader and AI transformation practitioner with 15+ years of progressive experience driving clinical and operational outcomes through technology strategy, application governance, and scalable cloud infrastructure. Combines deep Epic EHR and Azure platform expertise with demonstrated hands-on AI delivery — including a production generative AI application built on Azure AI Foundry, Azure AI Search, and Azure Container Apps.

Holds the Microsoft Certified: AI Business Professional credential and an Applied Skill in building generative AI chat applications; completed seven Microsoft AI leadership learning paths covering AI strategy for healthcare, responsible AI governance, scaling AI in organizations, and driving measurable business value with generative AI solutions. Brings a proven ability to frame AI strategy, assess organizational readiness, and build the executive case for AI adoption at scale.

Recognized for translating complex technical capabilities into actionable operational improvements, mentoring analyst teams, and bridging clinical and technology stakeholders. Positioned to lead AI transformation initiatives that deliver durable, measurable outcomes for healthcare organizations.

Cosmos Administrator Nordic Global (formerly Bon Secours Mercy Health)

January 2024 - Current

• Administer and review data mappings within the Epic Cosmos platform, ensuring data integrity, interoperability, and compliance with Cosmos Governing Council guidelines across a large health system.
• Directed the review and analysis of upcoming Cosmos features, establishing an implementation plan and managing end-to-end feature rollout.
• Provide expert guidance on Cosmos data usage, governance standards, and compliance with relevant healthcare regulations and organizational policies.
• Serve as a subject matter expert bridging clinical operations and data platform needs for cross-functional stakeholders and leadership.

Sr. Application Coordinator Clinical Content Nordic Global (formerly Bon Secours Mercy Health I&T)

August 2016 - Current

• Respond to complex application support requests and incidents within defined SLAs, maintaining clear customer communication and timely resolution.
• Execute ITIL-aligned support processes across Incident, Request, and Change Management, documenting investigation, remediation, and follow-up actions.
• Manage application and team documentation through disciplined lifecycle practices, including standards, procedures, runbooks, and review artifacts.
• Coordinate software vendor relationships and escalations to ensure analyst teams receive timely support and issue resolution.
• Plan and execute application upgrades and maintenance activities, including security patch-related changes, validation, and post-implementation support.
• Lead analyst-driven project work by scheduling calls, coordinating cross-functional stakeholders, tracking follow-ups, and communicating status to leadership.
• Pioneered utility enhancements and redesigned workflows that reduced large-scale implementation timelines and analyst overhead.
• Built metadata tracking and reporting solutions, including executive Tableau dashboards for Order Set utilization and governance visibility.
• Authored policy-aligned retirement workflows for unused Order Set content, reducing unutilized Order Sets from ~4,000 to ~1,800 in the first year.
• Developed custom Reporting Workbench and SQL analyses to identify impacted OSQs/PRLs, resolve cross-environment discrepancies, and improve VTE/Sepsis documentation workflows with Quality and ASAP teams.

Identity and Access Management (IAM) Application Coordinator Bon Secours Health System

August 2015 - August 2016

• Led IAM implementation for the health system's first Epic partner, ensuring project deadlines were met.
• Utilized Microsoft Access to join common user data sets to create Employee Access Record Spreadsheets using SQL Query builder.
• Developed a suite of scripts in Microsoft PowerShell to automate common tasks and manipulate mass volumes of user data that created Employee Access Records (EAR) & Role-Based Access (RBAC) spreadsheets utilized during pre-implementation and user scope activities.
• Coordinated with Application teams during implementations ensuring new user roles were scoped appropriately, and existing user records were modified correctly. Maintained and updated EAR and RBAC.
• Reviewed incoming access requests and vetted them per policy.
• Developed a script to retrieve and mass verify data with the NPPES NPI Registry's API.
• Developed various Excel macros to post-process and format spreadsheet data used to import data into the EMR.

Enterprise Orders Application Coordinator Bon Secours Health System

April 2010 - August 2015

• Mentored new hires through onboarding and certification, ensuring they had the tools and knowledge to become effective analysts.
• Analyzed requirements for complex systems and educated clinical and operational users on application functionality and limitations.
• Provided tier-3 application support by coordinating issue resolution with facilities and maintaining client SLAs.
• Led migration of application team content from an Oracle-based intranet into SharePoint; served as site owner and established standardized tip sheet distribution processes across the enterprise.
• Developed automated workflows for issue tracking, tip sheet management, PTO requests, and approvals.
• Managed application upgrades across multiple versions; facilitated release note reviews, application builds, and executive demos.
• Assisted in developing Executive and Nurse Manager metrics dashboards for operational visibility.
• Developed a custom provider sidebar for required documentation, including core measures, using required documentation rules.
• Redesigned the physician workspace with a new overview report providing access to critical patient data from a single screen.
• Led an order mode redesign project; created inclusion/exclusion criteria enabling a new “Within Scope of Clinical Practice” order mode for nurses.

Go-live Consultant

April 2009 - April 2010

End-user go-live support for Stanford University Dermatology Clinic, Sentara Hospital, & University of Chicago Hospital during Epic EMR go-lives.

Sergeant United States Marine Corps

May 2008 - April 2009

• Recalled from the Inactive Ready Reserve to active duty in support of operations in Iraq.
• Trained and deployed as part of a convoy security and Quick Reaction Force element conducting logistics security missions between forward operating bases and remote outposts.
• Served as vehicle radio operator, responsible for operating and maintaining cryptographic communication devices and ensuring timely distribution of updated communication codes.
• Assigned to command center operations, coordinating with dispatched units and relaying mission-critical information across the operational area.

Go-Live Consultant Kaiser Permanente

October 2006 - May 2008

End-user go-live support for Southern California Kaiser Permanente hospitals during multiple large scale Epic EMR implementations.

Military Police United States Marine Corps

August 2002 - August 2006

• Completed Marine Combat Training and Military Police occupational specialty school; assigned to duty stations in Okinawa, Japan and Camp Pendleton, CA.
• Selected for a Marine Expeditionary Unit (MEU); completed pre-deployment certification cycle and conducted security operations across the Pacific, including the Philippines, Australia, and Hong Kong.
• Performed international security operations: secured remote areas during Navy humanitarian medical clinics in the Philippines, conducted shore patrol in Australia, and served on the advanced landing team establishing port security in Hong Kong.
• Assigned as Night Shift Desk Sergeant at the main base MP station as a Lance Corporal; dispatched patrol units, managed incident response, and authored daily incident and patrol reports distributed to the Base Commander's staff.
• Deployed to Iraq; performed roles including customs inspections for units departing theater, base police and perimeter security operations, and months of convoy security missions transferring supplies between the air base and remote outposts.
• Separated at the rank of E-4 (Lance Corporal) following four years of active service.